Returns and exchanges

The six-day window

You can ask for an exchange or a refund within six days of receiving your order. Message us on WhatsApp or use the Contact page with your order number (it looks like JB-261008-0001), and tell us what is wrong.

What can be returned

• Nightwear and clothing: unworn, unwashed, with the tags still attached.
• Underwear, bras and other lingerie: for hygiene reasons these can only be returned if they are unworn, with the tags and any hygiene seal still intact.
• Anything that arrives damaged, faulty or not what you ordered can always be returned or exchanged within the six days, whatever its condition. Please send us a photo.

Exchanges

The wrong size is the most common reason for an exchange, and we are happy to swap it for another size or colour, subject to stock. If the size you need is sold out, we will offer a refund instead.

Refunds

Once we have received and checked your item, we refund the item price to the way you paid (Mobile Money or card) within 7 working days. Delivery fees are not refunded unless the return is our mistake.

Who pays for return delivery

• If you are changing your mind or the size is wrong: you cover the cost of sending the item back.
• If the item was damaged, faulty or incorrect: we cover it.

Need a hand?

Not sure whether something qualifies? Ask us first. We would rather help than say no.